ASSESSMENT CANCELLATION POLICY:
You may cancel or reschedule your assessment booking up to 48 hours in advance of your assessment for a full refund. Cancellations made within less than 48 hours will incur a full fee. We will do our best to accommodate your scheduling needs.
Upon arrival for an assessment or phone counselling session, We will ask you to sign in and wait in the waiting area where you will be required to fill a form, it’s from this point that your counsellor will collect you. Please ensure you arrive at the time of your physical or remote session.
We accept debit card payments and transfers. Payments are preferred before your session begins but can be left for after the session under certain conditions.
Returned cheques will attract a fine of N10,000
COUNSELLING SESSIONS CANCELLATION POLICY:
If you are unable to attend a counselling session, we ask you to provide 3-days notice. Cancellations made within less than 3 days will be charged at full cost.
If you are unable to attend two sessions in a row, without letting us know, we may not be able to keep your time slot open, depending on the waiting list. If you choose to return to counselling at a later date, we will do our best to get you booked
Assessments and counselling sessions are confidential. The only people who have access to your information are your counsellor and his consulting center, who are bound by the same rules of confidentiality. The only time we would break confidentiality is if you tell us you will seriously harm yourself or someone else. In this case, we may contact your GP or emergency services to keep you safe. We will discuss this with you before we do so. Your counsellor will enter brief and concise session notes into our secure system, respecting your privacy at all time.
Our centre adheres to the industry Ethical Framework guidelines, and we practices according to the ethical principles of their own training organisation. We do not and shall not discriminate on the basis of race, religion, gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations.
If you have a disability, visible or invisible, please let us know at the time of booking your assessment and we will make the necessary adjustments to accommodate your needs.